Other organizations have simply needed to increase their options for virtual customer service. In many cases, people are no longer able to visit brick-and-mortar locations to ask questions or voice concerns. Improving telecommunicators has been key to keep customer relationships strong. More businesses have begun relying on chatbots and virtual call centers to keep in touch with consumers from a distance.
Cloud solutions are also more important than ever during COVID-19. If you want to go from having all your employees working in one place to them being scatted all over with ease, you need to use Cloud-based technology. Cloud solutions are the most secure and most efficient way to get remote work done.
It’s not just communication with patrons that has changed. It’s also in-house communication. All those meetings you used to hate have gone online. Video chatting platforms like Zoom and Webex have skyrocketed in popularity because they make meetings with large groups so much easier.
But video calls aren’t necessary for every conversation you need to have with a co-worker or supervisor. Sometimes you may not want to hop onto Zoom if you have a simple question or concern. In these instances, using a platform like Slack is the most convenient way to keep everyone in the loop.
Get Expert Recommendations on Infrastructure for Remote Working
Does your business have what it takes to get through COVID-19? If you’re unsure, talk to Cloud Converters. We know how confusing getting all the correct tech for remote working can be especially if you’re not a techie. Don’t waste hundreds or even thousands of dollars on tools that won’t serve you well during the pandemic. Talk to our tech experts. We’ll set you on the right track so that you can meet your business goals!